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Verified Reviewer
New Reviewer

*** service

TravelUp Com - *** service
TravelUp Com - *** service
TravelUp Com - *** service
I had a connecting flight from Heathrow to Manchester. The main flight was delayed by an hour by virgin, and they advised that i am likely to miss my connecting flight, so to re-arrange that. So i rang them on a Sunday and was advised that the rescheduling department...
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ID
#4299234 Review #4299234 is a subjective opinion of poster.
Location
Wigan, Wigan

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Verified Reviewer
New Reviewer

The Moon Palace The Grand

Good afternoon, I was on trip advisory and i saw your deal for the The Moon Palace The Grand. When I click on the price and get directed to your site it just says Moon Place. I want to make sure before I book it that we will be a staying at The Moon Palace The Grand. Thank you Michael Hasan
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ID
#4320070 Review #4320070 is a subjective opinion of poster.
Preferred solution
Find out information

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Verified Reviewer
New Reviewer

262**** Flight details for booking ref

I have a flight booked from London Heathrow to Melbourne on 7th February and would welcome a response to the three questions that I have. My E Tickey number is 00116******** and my Booking Reference number is 262**** 1) what is my cargo baggage allowance? 2) Will my cargo baggage be automatically transferred from London Heathrow to Avalon Melbourne? How do I checkpoint in 72 hours before my flight. I would be very grateful if you could respond as soon as possible. Thank you very much. Gary Dovydaitis
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ID
#4318866 Review #4318866 is a subjective opinion of poster.
Location
Wolverhampton, Wolverhampton

Not satisfied

Still not heard from travel up and I need to change my return flight, your website will not accept my booking confirmation number
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ID
#4266880 Review #4266880 is a subjective opinion of poster.
Location
Bang Lamung, Chon Buri
New Reviewer

No refund as advised

TravelUp Com - No refund as advised
TravelUp Com - No refund as advised
TravelUp Com - No refund as advised
TravelUp Com - No refund as advised
Despite numerous emails, calls and letters we have NEVER received the refund that we were entitled to and were advised we would receive in November! AVOID - THESE ARE DISHONEST PEOPLE - VERY POOR SERVICE AND I WILL CONTINUE TO POST MY REVIEW IN AS MANY PLACES UNTIL I RECEIVE A RESOLUTION.

User's recommendation: DO NOT USE EVER.

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ID
#4263908 Review #4263908 is a subjective opinion of poster.
Location
San Giovanni In Persiceto, Emilia-Romagna
Pros
  • No pros
Cons
  • Lies and cheats uk
Loss
$125
Preferred solution
Full refund

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Verified Reviewer
New Reviewer

Change Flight

Hi, Can you please give me call ( on 0092 31* ***9250) to discuss as i need to change my flight. I have 1 infant and 1 child and waiting time is more than 12 hours on the Transit airport. Can you please find better flight and schedule. Please Your Ref:ET53815 Booking Ref: 255**** Thanks Faiz Contact: 0092 31* ***9250
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ID
#4167993 Review #4167993 is a subjective opinion of poster.
Preferred solution
i need better service for travel as i have young kids and cant sleep on airport. either give us hotel or reduce wait time.

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Verified Reviewer
New Reviewer

Sent emails and tried phoning Travel Up to change flights

Having sent emails and tried phoning Travel Up to change my flights, as my brother passed away and I needed to get back to Brisbane. Went on their website to try and reschedule flights using Manage Your Booking, but would not allow me to change my flights ? This company should be ashamed and call themselves a Travel agency. To date have not received any response from them ?

User's recommendation: Do not use this company.

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ID
#4165385 Review #4165385 is a subjective opinion of poster.
Location
Gymea, New South Wales

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Verified Reviewer
New Reviewer

Scam flights

I purchased emirates flight tickets for 2 people , Mr A R Steede, n Mrs T Steede , 17th nov at 8.50, returning on 26 th nov at 2.40. , but seens to be a scam as no confirmatio n no tickets,, when i rang yourselfs on 23 sept to check they couldnt find anything , but my bank have asked if you could send me an email confirming this. Thanks .T Steede

User's recommendation: Don't really no wot else to do, after 4 emails and 3 lengthy phone calls, n 2.5 weeks later still no reply.

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ID
#4153469 Review #4153469 is a subjective opinion of poster.
Loss
$1000
Preferred solution
A reply stating they have no record ov said booking

Refund

There should be a warning that the "Helpline" is s premium rate number, and even a call of a just few seconds costs a lot. Why don't you clearly advertise a normal number or any numbers for overseas enquiries?

User's recommendation: Don't call! Send an e-mail instead.

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ID
#4019390 Review #4019390 is a subjective opinion of poster.
Location
Rome, Lazio